FAQ

Looking for answers to your questions? Find out through our most frequently asked questions below!

How can I get in touch with you?

In order to get in touch with us, chat with us directly through the 'Let's Chat' button or drop us a message at the 'Contact Us' section. You may also call us at 04-1354567 or contact us through Facebook, Instagram and Linkedin.

How to install the app?

You can install our mobile application at the 'Download App' section by scanning the QR code or by clicking on the 'App Store' and 'Google Play Store' buttons that will link you to the app. Alternatively, you can look up 'HydroPro' in the App Store or Google Play Store to install it.

I got some unacceptable products, what do I do?

You may contact us to request for a return and refund within 14 days after receiving the product by sending us a picture of the item along with the proof of purchase.

Can I cancel my subscription plan anytime?

Yes, you can cancel your subscription at any time. However, purchases of subcription plans is not under our refund policy and any request for refund will not be entertained.